Your Feedback

Please complete the form below to send Xafinity Paymaster your feedback. We would like to hear from you about our website or any other news or information you feel you could share with us.

The form requires you to have a default email client set up. If you would prefer to use web-based email, our address for feedback is hackney.pensions@xafinitypaymaster.com. If you have a specific query to which you require a response please refer to the links on our Contact Us page.

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Internal Dispute Resolution Procedure (IDRP)

If you have made a formal complaint and are unsatisfied with our response, you may raise your complaint further via the Internal Dispute Resolution Procedure (IDRP).

Please click on the following links to review the procedure or complete a complaint form:

 

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Need Help?

Contact the Hackney Help Line on: 01293 603085 or Email